The journey from A to AI ✨
A 'future-proof' business is no longer a patchy AI presence but a well-nurtured AI ecosystem. As Airobi, we tie up with businesses, be it those considering to harness GenAI and chatbot capabilities or looking for avenues to uplevel their existing AI efforts. Let us be your guide in this journey.
For ambitious companies, we offer tailored one-off services in combination with a powerful platform.
STEP 1. Foundation
What can you expect from GenAI and chatbots? 🤔
Stepping into the world of AI with confidence means one thing: getting the foundations rights. Too often, businesses are lured into AI without a clear understanding of what is possible and what can be expected. We understand that your customers are too valuable to be handover to a bot without a clear understanding of the impact.
We focus on the most important pillars to ensure you are making well-informed business decisions:
- Data.Automation of your CX starts with data. Based on your corporate documents, FAQ, manuals, website, ... we make a data map so you properly understand what can be automated and what not.
- Impact.Based on an analysis of historical conversations, we calculate how much time can be saved, how your metrics will improve, and make a clear roadmap to improve your CX. This is the time to think about adding new channels, like WhatsApp or Messenger!
- Free assessment.A free and no-obligation assessment offers a first clear glimpse of what can be expected from GenAI and chatbots. Curious how fast you can automate your CX?Claim your free assessmentWhy wait? No strings attached.
“Our fundamental yet dynamic approach, gives you a clear path to automation, transforming your customer experience from a daunting challenge to a rewarding adventure. The insights, understanding, and confidence you will gain from our assessment and detailed feasibility reports will second to none. With Airobi, you are not merely adopting AI, you are vitally aligning it to your core business values.”
STEP 2. Platform
Launching the magic 🪄
“ Integrating Airobi with Trengo will be a quantum leap in how you handle customer interactions. We aim for a seamless transition, turning your agents into high-performing customer service masters. Our goal is to offer an easy and efficient platform driving your productivity levels to unprecedented heights”
When you are fully prepared, your team gets access to our platform. Serving as the command center, it makes your agents real super-agents. Your customer experience is about to skyrocket!
The platform enables seamless ticket handling and makes your team of agents hyper-efficient. Elevate Trengo into the next era of CX:
- Supercharged conversations.Enhance conversations with key insights, labels, and suggested responses. Extract key info from attachments. Escalate to the right team member before a conversation goes south.
- Private ChatGPT.At the heart of our platform is a private instance of ChatGPT, trained on your data and ready to be used by your agents. Always nail the perfect mail, chat, or WhatsApp message.
- Power control.We understand that your customer are at the heart of your organisation. By making your agents superheroes, they are always in control of the conversation. We made the best environment to make them shine.
STEP 3. Follow-up
Monitoring and quality assurance 👀
When everything is up and running, and you as a company are reaping the benefits, we'll continuous monitor behind the scenes. We'll make sure that your agents are staying on top of their game and that your chatbots adhere to your highest quality standards.
Benefit from features like background evaluations, in-depth AI insights, and more to ensure your chatbot continually delivers top-notch service.
- Chatbot Monitoring.We constantly monitor automated chat conversations and identify areas for improvement. We use generated questions from your data to make sure that chatbot responses are up-to-date, in-line and on-brand.
- Impact.We monitor the metrics and KPIs you find crucial for your business. From CSAT to FRT, we make sure that agents know exactly what to do to keep the numbers high and your customers happy.
- AutoQA.For each conversation, we provide a fully automated detailed analysis and scoring. This will help to pinpoint and fix any gaps in your customer service processes, or data.
“Its our goal to ensure you can maintain the upper hand in your customer service delivery. Backstage monitoring and constant quality checks will illuminate the black box of AI - and it's all happening behind the scenes! It's this reassurance of a robust AI companion that will allow your team to focus on what truly matters: building exceptional customer relationships with efficiency.”
Airobi became our compass in the labyrinth of AI.They’ve proven to be an indispensable companion on our journey towards digital transformation. Airobi's platform has transformed how we serve our customers, delivering enhanced service efficiency and personalized experiences to our customers like never before.